Configure, design, sell, and manufacture custom products faster
DriveWorks is used by manufacturers in countries all over the world. DriveWorks design automation, 3D product configurator, and CPQ solutions enable manufacturers to automate complex engineering tasks, maintain quality standards, and deliver customized products efficiently. Britespan Building Systems use DriveWorks to improve operational efficiency, workflow, and user experience in quoting and order processing.
Britespan automates repetitive design, quoting, and documentation tasks with DriveWorks
The challenge
Britespan Building Systems Inc., based in North America, designs, engineers, and manufactures custom buildings that protect valuable operations and assets in sectors such as agriculture, public works, recreation, and commercial warehousing. The scalable structures can be permanent or temporary, and each one is engineered to suit the customer’s application, location, and environment.
When preparing a quote, salespeople in Britespan’s dealer network had to work through complex pricing books, often needing help with unusual options and accessories. When a quote progressed to a sale, order details were manually entered into a spreadsheet, causing delay and the risk of errors. The customer service team then had to check the order to ensure accurate pricing and valid engineering information had been used. The process was slow and inefficient, sometimes taking days to complete a sale.
Following a period of rapid growth, Britespan needed to modernize their complex and time-consuming manual quoting process to meet increased demand for their products.
The solution
Britespan chose DriveWorks as its CPQ solution to streamline quoting and order processes. They now use DriveWorks technology to support users in their dealer network, enabling them to initiate an unlimited number of custom quotes to meet current demand and support future sales growth.
They used DriveWorks rules-based technology to build a user-friendly configurator with real-time input validation to minimize errors. Even the most complex of custom products can be accurately configured with drop-down menus and pop-up boxes used to guide salespeople through the configuration process. Accurate quotes are automatically generated with all of the necessary documents and data and emailed to customers. When an order is placed, the customer service team is automatically notified.
Using DriveWorks CPQ for complex orders has already resulted in a 10 to 20% decrease in custom quotes requiring further customer service intervention.
Future drawing automation using SOLIDWORKS will allow dealers to quickly receive preliminary sales drawings (which are then sent to customers for approval) and will get cover drawings to the manufacturing team faster. A further 10 to 15% in time savings is expected as a result of further applications of DriveWorks, freeing up engineering time for high-value projects.
Summary of benefits achieved:
- Faster, smoother sales process
- Fewer configuration and order errors
- Better insight and data management for improved KPI visibility
- 10 to 20% decrease in additional customer service intervention for custom quote requests
- More time to work on high-value projects
More time is now allocated to supporting the most complex, high-value projects, as well as to developing more ways to standardize and automate that were not possible before the power of CPQ.
Trevor Ortlieb
Britespan Senior Estimator
How DriveWorks makes a difference for other industries
Manufacturers producing custom goods often face common challenges. Complex configurations don’t fit easily into traditional manufacturing processes originally set up for off-the-shelf products. This can lead to bottlenecks, delays, and inefficient processes.
DriveWorks design automation, 3D product configurator, and CPQ solutions enable custom manufacturers to automate complex engineering design tasks, shorten sales cycles, improve accuracy, and optimize pricing.
Learn more about DriveWorks
Discover how DriveWorks software can help you configure, design, sell, and manufacture custom products faster and more accurately.