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DriveWorks Privacy Policy

Valid from 11th August 2022

Who and what does this Privacy Policy apply to?
In this Privacy Policy, references to DriveWorks, we or us are to DriveWorks Ltd, a company incorporated in England and Wales (with registered number 4716162). The Policy covers all DriveWorks products and websites. It applies to individuals and companies who visit our websites, or who have any other interaction with us.

We know that you care how information about you is used and shared. This privacy policy explains what personal data we collect from you through our interactions with you and through our products, and how we use that data.

We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our websites shall be limited to the purposes under this Privacy Policy in compliance with the General Data Protection Regulation (GDPR).

Most areas of our website and online help files do not require any form of registration, allowing you to visit our website without telling us who you are. However, some services may require you to provide us with personal data, such as creating an account for our community and our learning management system, using the Contact Us form, registering for an event or webinar or signing up for a newsletter. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain content and for us to respond to your enquiry.

Types of data we collect
We process personal data both as a data controller and a data processor. At times we may request that you voluntarily supply us with personal information such as name and email address. Generally, this information is only requested when you use our online demos, register for an online information service, submit an error report, license your software or if you provide information to attend an event or webinar. We may also collect the following data as part of a business relationship:

  • Your name
  • Your job title/role
  • Your email address and contact number
  • Your postal address
  • A password for website access
  • The name of the organisation you work for (or educational provider you study with)
  • The type of industry you work in
  • Your dietary requirements if youre attending one of our events
  • Data on the transactions and purchases you make with us either directly or via a Value-Added Reseller.

We may collect non-personally identifiable data each time you access our website. This information, compiled and analysed on an individual or aggregated basis, may include:

  • Uniform Resource Locator (URL) of the website you visited just prior to accessing our website, the URL you go to after leaving our website, what browser you are using, and your Internet Protocol (IP) address.
  • We may perform statistical analyses of aggregate customer behaviour. For instance, we may analyse which pages on our website receive the most visitors or how long visitors spend reviewing those pages. This allows us to measure relative customer interest in the various areas of our website.
  • We then use that information to improve the content or our websites to enhance your experience, to customize the content and/or layout of the websites pages, and to provide the services required by our individual customers.

Non-personally identifiable data may be included in the data you send to us within an error report. Your Internet Protocol (IP) address and other machine details may be included in any error report you send to us through your DriveWorks software.

The data that we collect is not likely to result in a high risk to the rights and freedoms of individuals. Therefore, based on the guidelines set out by the ICO we have no requirement to produce a Data Protection Impact Assessment.

How we use personal data
We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Any personal information that you provide to DriveWorks is accessible only by DriveWorks employees and our Authorized Resellers where applicable (see Reasons we share personal data).

We do not sell, transfer, or disclose email addresses to any third party except when necessary to process a transaction or to comply with applicable laws or valid legal processes. Our primary goal in collecting information is to provide you with information, products and services that are most relevant to you and to provide you with efficient and effective service while using our websites. You may visit our website and browse without giving us any personal information. However, you may wish to register with us to access additional content and or to download products and further information.

Our lawful basis for processing your data
We have a contractual obligation to manage and administer our customers software and subscription purchases. It is in our legitimate interest to keep the users of our software informed of our latest content, products and services.

We process personal data as part of this legitimate interest. We make sure the marketing messages we send are targeted and relevant. Any direct marketing we undertake complies with e-privacy rules on consent.

Why we process your data

  • to respond to a sales request or other inbound inquiry.
  • to record, track and monitor technical support emails reported to our support desk.
  • to process, deliver and manage your software or subscription trial or purchase.
  • to administer any training course or program.
  • to allocate training course credits and attendance.
  • to keep you up to date with and invite you to any of our latest, relevant events, training programs or webinars we are producing.
  • to manage your online accounts.
  • to market our products and services.

How long do we keep your data and how is it protected?

We will keep your data safely and securely for as long as necessary or according to your instructions.

Retention periods may vary depending on the data categories and the processing activities. If you would like more information about how we store your data, please contact us directly.

Reasons we share personal data
As DriveWorks is sold and supported primarily through SOLIDWORKS resellers, we will ask you for the name of your SOLIDWORKS reseller and may contact your reseller so that they can answer your questions or so that they know when to pass support questions on to us.

Any personal data we share with our Value Added Resellers is shared only on the basis that the data will be used by the Reseller under a lawful basis of legitimate interest and according to the requirements of the GDPR (or similar privacy regulations within the country you reside).

Our Value Added Resellers may refer you to one of our websites via a link. The link may contain an Urchin Tracking Module (UTM) code. A UTM code tracks general information about a website user. If you use a VAR link to access one of our websites, and the link contains one of our UTM codes, your data will be shared back to the VAR who provided the link. The data shared will contain your email address, what website(s) you visited and when you visited. This data is shared so we can work with your VAR to provide bespoke communication based on your activity. Your data will only be shared with the VAR from which you have been referred from. Your data is encrypted at rest and is only accessible to a limited number of staff through an access control system with full auditing.
The data shared with VAR is done so through a secure channel.

Your rights over the personal data we hold
You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request.

You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request.

You have the right to opt-out of our direct marketing at any point, and we will deal with your request right away.

Data security
We are committed to security. DriveWorks Ltd promises to quickly work to remedy any vulnerabilities found in our website or software and to alert our customers about any potentially dangerous vulnerabilities. If you have questions about DriveWorks commitment to security or concerns about a security issue in one of our products or websites, please contact us

To secure your personal information on our Community and Learning Management System, access to your data is password protected. It is your responsibility to keep your password confidential and not to share this information with anyone.

The data that we collect from you may be hosted at a destination outside the UK. By submitting your personal data, you agree to this storing or processing. We will do our best and take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

International privacy laws
If you are visiting the website from outside of the United Kingdom, please be aware that you are sending information (including personal data) to the United Kingdom. That information may then be transferred within the United Kingdom or out of the United Kingdom within our other offices, which may be outside your country of residence. These countries may not necessarily have the same data protection laws as the United Kingdom or your country of residence, however, our collection, storage and use of your data will continue to be governed by this Privacy Policy.

Cookies & similar technologies
A cookie is a small piece of text sent to your browser by a website you visit. We use cookies to help our website remember information about your visit, to make your next visit easier and our site more useful to you. You can choose to permit or restrict the use of these technologies through your personal browser settings. Certain areas of our website will not function properly if you set your browser not to accept cookies.

Privacy Policy changes
This Privacy Policy was last updated on 7thDecember 2020.

If we make changes to any terms or conditions of the Privacy Policy, the changes will be posted on our website so that you will always know what information we gather, as well as how we might use that information and to whom we may disclose it. We may change, modify, add or remove portions of this Privacy Policy at any time. Please be sure to check this page before proceeding to use our website.

How to contact us
If you sign up for our newsletter you can unsubscribe and we will promptly comply with your request. You have the right to request access to the information we store about you. You can do this by contacting us in writing at:

Head Office: The Data Protection Officers, DriveWorks Ltd, The Barley Store, Laskey Lane, Thelwall, Cheshire, WA4 2TF, United Kingdom.

We will make sure to provide you with a copy of the data we hold about you. To comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy in writing or by email. For any subsequent access request, we may charge you an administration fee. If you believe that the information we have about you is incorrect, you are welcome to contact us so that we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified under How We Use Personal Data will be deleted. You can contact us at any time to:

  • Request access to information that DriveWorks has about you
  • Correct any information that DriveWorks has about you
  • Delete information that DriveWorks has about you


If you have any additional questions about DriveWorks collection and storage of data, please contact us