How F.H. Brundle is Providing Quotes Anytime, Anywhere with DriveWorks
F.H. Brundle identified an opportunity to improve the experience of internal teams and trade customers by creating a product configurator.
F.H. Brundle is a family-owned business. Founded in 1889, they are wholesalers of steel products which include a market-leading range of handrail and balustrade systems. F.H. Brundle stocks over 8500 products and new lines are continuously being added.
Before Implementing DriveWorks
F.H. Brundle needed a solution that would allow customers to configure systems to their own dimensions, creating accurate quotes and detailed drawings in minutes, saving their customers hours of work and helping to eliminate mistakes.
Building a Configurator for Internal Teams, Distributors, and Customers
F.H. Brundle wanted a solution that would allow internal teams, customers, and distributors to configure balustrade systems to their dimensions online, then automatically receive order-specific quotes and technical drawings in minutes.
Liveconfigurator™ provides fully-detailed technical drawings of products, configured to the customer’s dimensions, in a simple, easy-to-use format. In addition to technical drawings, it also provides customers with a detailed quotation within minutes at any time, on any day. Customers receive everything they need, including technical information, instructions, and a detailed list of parts. Liveconfigurator™ also helps the team at F.H. Brundle access the technical information they need to deal with questions and complex layouts easily.
DriveWorks Pro was the ideal solution for their configurator. The technology in DriveWorks made it easy for F.H.Brundle to capture the knowledge of their designers and build a product configurator that enables anyone to configure custom products accurately, and automatically create custom SOLIDWORKS drawings and documents that are sent within minutes.
“Thanks to DriveWorks, we provide quotes and drawings for each custom order, at no extra cost.“
At DriveWorks World 2018 Richard, Design Office Manager, and Liz, CAD Manager at F.H.Brundle took to the stage to show how they have used DriveWorks to create Liveconfiguratorâ„¢.
This year at DriveWorks World 2023 they updated us on the success of using DriveWorks within the business. It was great to see F.H. Brundle still going from strength to strength, and for DriveWorks to be at the heart of what they do, and the service they provide to their customers.
Improving Customer Service
Liveconfigurator™ provides fully-detailed technical drawings of products, configured to the customer’s dimensions, in a simple, easy-to-use format. In addition to technical drawings, it also provides customers with a detailed quotation within minutes at any time, on any day.
Saving Time & Reducing Errors
With Liveconfiguratorâ„¢, F.H. Brundle saves time estimating and drawing, while avoiding costly mistakes. Sales staff are saving valuable time while building customer loyalty and increasing sales.
See What You Can Achieve with DriveWorks
Explore our online product configurator examples to see the many different ways DriveWorks can be used for design automation and digital selling.
