DriveWorks Privacy Policy

DriveWorks knows that you care how information about you is used and shared. This privacy policy explains what personal data DriveWorks collects from you, through our interactions with you and through our products, and how we use that data.

We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our websites shall be limited to the purposes under this Privacy Policy in compliance with the EU General Data Protection Regulation (GDPR).

Most of our website and online help files do not require any form of registration, allowing you to visit our website without telling us who you are. However, some services may require you to provide us with personal data, such as creating an account for our community or signing up for a newsletter. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain content and for us to respond to your enquiry.

DriveWorks processes personal data both as a data controller and a data processor.

At times we may request that you voluntarily supply us with personal information such as name and email address. Generally, this information is only requested when you register for an online information service, to submit an error report, to license your software or if you provide information to affect an online transaction where available.

If you choose to buy from us we do not store any personal financial information about you. We do not store your credit or debit card details.

When you register for a promotional offer, we may ask for your name, address, telephone number and email address so we can administer the promotion and respond to you accordingly.

We may use your information to send you details about important product updates and services, special events, e-Learning opportunities, and new website features that may be of interest to you.

This refers to information that does not by itself identify a specific individual. We may gather this information each time you access our website. This information, compiled and analysed on both an individual or aggregated basis, may include:

  • Uniform Resource Locator (URL) of the website you visited just prior to accessing our website, the URL you go to after leaving our website, what browser you are using, and your Internet Protocol (IP) address.
  • We may perform statistical analyses of aggregate customer behaviour. For instance, we may analyse which pages on our website receive the most visitors or how long visitors spend reviewing those pages. This allows us to measure relative customer interest in the various areas of our website.
  • We then use that information to improve the content or our websites to enhance your experience, to customize the content and/or layout of the website’s pages, and to provide the services required by our individual customers.

Such information may be included in the data you send to us within an error report. Your Internet Protocol (IP) address and other machine details may be included in any error report you send to us through your DriveWorks software.

We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Any personal information that you provide to DriveWorks is accessible only by DriveWorks employees and our Authorized Resellers where applicable (see Reasons We Share Personal Data). We do not sell, transfer, or disclose email addresses to any third party except when necessary to process a transaction or to comply with applicable laws or valid legal processes.

Our primary goal in collecting information is to provide you with information, products and services that are most relevant to you and to provide you with efficient and effective service while using our website. You may visit our website and browse without giving us any personal information. However, you may wish to register with us to access additional content and or to download products and further information.

When you request information from us we may ask you for your name, email address, company address, telephone number, or reseller details. This is so that we can respond to your request in an efficient and timely manner. As DriveWorks is sold and supported primarily through SOLIDWORKS resellers, we will ask you for the name of your SOLIDWORKS reseller and may contact your reseller so that they can answer your questions or so that they know when to pass support questions on to us.

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We may track your visit to our website by giving you a cookie when you enter.

DriveWorks uses cookies to make visiting our website easier. Cookies allow us to save passwords and preferences for you so that you won’t have to re-enter them the next time you visit. Cookies help us to collect anonymous click-stream data for tracking user trends and patterns. If you prefer, you can reset your browser either to notify you when you’ve received a cookie or to refuse to accept cookies. You should understand that certain areas of our website will not function properly if you set your browser not to accept cookies.

DriveWorks uses Google Analytics and cookies to improve the information we provide, user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information and language. We do not collect additional information such as age, gender, interests, bank details or clickstream. The collected information is used to provide an overview of how people are accessing and using the DriveWorks website. It is not used for any additional purpose such as to profile those who access our website.

Your online orders are secure. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We are committed to security. DriveWorks Ltd promises to quickly work to remedy any vulnerabilities found in our website or software and to alert our customers about any potentially dangerous vulnerabilities. If you have questions about DriveWorks’ commitment to security or concerns about a security issue in one of our products or website, please contact our Technical Support Team support@driveworks.co.uk

If you are visiting the website from outside of the United Kingdom, please be aware that you are sending information (including personal data) to the United Kingdom. That information may then be transferred within the United Kingdom or out of the United Kingdom within our other offices which may be outside your country of residence. These countries may not necessarily have the same data protection laws as the United Kingdom or your country of residence, however our collection, storage and use of your data will, at all times, continue to be governed by this Privacy Policy.

If you sign up for our newsletter you can unsubscribe and we will promptly comply with your request.

You have the right to request access to the information we have on you. You can do this by contacting us in writing at:

DriveWorks Ltd
The Barley Store
Laskey Lane
Thelwall
Cheshire
WA4 2TF
United Kingdom

We will make sure to provide you with a copy of the data we hold about you. To comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy in writing or by email. For any subsequent access request, we may charge you an administration fee.

If you believe that the information we have about you is incorrect, you are welcome to contact us so that we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified under How We Use Personal Data will be deleted.

You can contact us at any time to:
• Request access to information that DriveWorks has about you
• Correct any information that DriveWorks has about you
• Delete information that DriveWorks has about you

If you have any additional questions about DriveWorks’ collection and storage of data, please contact us at info@driveworks.co.uk

This Privacy Policy was last updated on 1st April 2018. If we make changes to any terms or conditions of the Privacy Policy, the changes will be posted on our website so that you will always know what information we gather, as well as how we might use that information and to whom we may disclose it. We may change, modify, add or remove portions of this Privacy Policy at any time. Please be sure to check this page before proceeding to use our website.

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