DriveWorks Privacy Policy - DriveWorks
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Privacy Policy

Your Privacy

Your right to privacy is important to us. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Any personal information that you provide to DriveWorks over this Web Site is accessible only by DriveWorks employees and our Authorized Resellers where applicable (see below). We do not sell, transfer, or disclose e-mail addresses to any third party except when necessary to process a transaction or to comply with applicable laws or valid legal processes. Our primary goal in collecting information is to provide you with information, products and services that are most relevant to you and to provide you with efficient and effective service while using our Site. You may visit our Site and browse without giving us any personal information. However you may wish to register with us to access additional content and or to download products and further information. Please read on for more details about our privacy practices.

Personal Information

At times we may request that you voluntarily supply us with personal information. Generally this information is only requested when you register for an online information service or if you provide information in order to effect an online transaction where available.

• When you request information from us we may ask you for your name, e-mail address, company address, telephone number, or reseller details. This is so that we can respond to your request in an efficient and timely manner. As DriveWorks is an Add-In for SolidWorks software we will ask you for the name of your SolidWorks reseller and may contact your reseller so that they they can answer your questions or so that they know when to pass support questions on to us.
• If you choose to buy from us we do not store any personal financial information about you. We do not store your credit or debit card details.
• When you register for a promotional offer, we may ask for your name, address, telephone number and e-mail address so we can administer the promotion and respond to you accordingly.
• We may use your information to send you information about important product updates and services, special events, e-Learning opportunities, and new Web Site features that may be of interest to you.
• If you sign up for our e-newsletter you can “Opt-out” and we will promptly comply with your request.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We may gather this information each time you access our Site. This information, compiled and analyzed on both an individual or aggregated basis, may include:

• Uniform Resource Locator (“URL”) of the Web Site you visited just prior to accessing our Site, the URL you go to after leaving our Site, what browser you are using, and your Internet Protocol (“IP”) address.
• We may perform statistical analyses of aggregate customer behaviour. For instance, we may analyze which pages on our Site receive the most visitors or how long visitors spend reviewing those pages when visiting the Site. This allows us to measure relative customer interest in the various areas of our Site.
• We then use that information to improve the content of www.DriveWorksPro.com to enhance your experience when visiting the Site, to customize the content and/or layout of the Site’s pages, and to provide the services required by our individual customers.

Your online orders are secure

Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

If you are using Mozilla Firefox or Microsoft Internet Explorer for browsing, your transactions will be fully encrypted and secure when you buy. Both Firefox and Internet Explorer are available as free downloads from the following sites:

Mozilla Firefox: http://www.mozilla.com/firefox/ 
Microsoft Internet Explorer: http://www.microsoft.com/windows/ie/default.asp 
If you would like to use a different browser, make sure that the browser you choose supports SSL encryption. Check your browser’s security.

Secure Credit Card Payment

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

DriveWorks Ltd – Security

We are committed to security. DriveWorks Ltd promises to quickly work to remedy any vulnerabilities found in our website or software and to alert our customers about any potentially dangerous vulnerabilities. If you have questions about DriveWorks’s committment to security or concerns about a security issue in one of our products or website, please contact Technical Support support@driveworks.co.uk

What about Cookies?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We may track your visit to our Site by giving you a “cookie” when you enter. DriveWorks plans to use cookies to make visiting our Site easier. Cookies allow us to save passwords and preferences for you so that you won’t have to re-enter them the next time you visit. Cookies help us to collect anonymous click-stream data for tracking user trends and patterns. The use of cookies is now an industry standard and you’ll find them used on most major Web Sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you’ve received a cookie or to refuse to accept cookies. You should understand that certain areas of our Site will not function properly if you set your browser not to accept cookies.

Privacy Policy Changes

This Privacy Policy was last updated on 15 May, 2012. If we make changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather as well as how we might use that information and to whom we may disclose it. We may change, modify, add or remove portions of this Privacy Policy at any time. Please be sure to check this page before proceeding to use our Site.

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